Refund policy
Thank you for shopping at Haven & Root. We want you to love what you ordered. If something isn't right, we're here to help.
Returns
Return windows may vary by product depending on the supplier. Please contact us at hello@havenandroot.store before initiating a return to confirm eligibility for your specific item.
To initiate a return, please contact us at hello@havenandroot.store with your order number and reason for return. We will provide instructions on how to proceed.
Non-Returnable Items
- Opened personal care or skincare products
- Perishable goods (teas, coffees, pantry items)
- Digital products or gift cards
- Items marked as final sale
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or full refund at no cost to you.
Exchanges
We do not offer direct exchanges. Please return the original item and place a new order.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. Original shipping fees are non-refundable.
Contact Us
For any questions, reach out at hello@havenandroot.store or visit our contact page.